I have been getting a number of complaints from residents lately about mail being delivered to the wrong box. I have experienced this myself in having mail delivered to my box that belonged to someone else and vice versa. I’d like to request two things to address this issue:
In the short-term, if mail is delivered to your box that is addressed to a different box, can you please do one of two things:
Deliver the mail to the house mailbox of the correct address
Write “Delivered to Incorrect Box” and insert in the new mail slot on the community boxes.
The former is the most desirable, but I understand if you aren’t able to do that.
To address this in the long-term, I ask that everyone that has experienced this problem lately to inform Canada Post. I talked to them on the phone this morning and they advised that everyone who has a concern should complete the online form. The more people that complain, the more likely it is that Canada Post will pay attention.
Here is the link to the online complaint form.
I complained a couple of months ago, but completed one again today.